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eOn Communications and 95Teleweb Team To Provide Outsourced Contact Center Services For Microsoft China

 

ATLANTA (January 16, 2006) – eOn Communications Corporation™ (NASDAQ: EONC), a global provider of innovative communications solutions, today announced that its partner 95Teleweb was selected by Microsoft China to provide contact center services for the company's telemarketing and customer contact initiatives. Under terms of the agreement, 95Teleweb will provide these services in support of Microsoft China's efforts to market it products and service its customers in China.

 

95Teleweb is one of the largest providers of business processing outsourcing (BPO) solutions in China. With over 200 clients world-wide, 95Teleweb specializes in building and operating contact centers, offering advanced training to contact center professionals and consulting with service centers around the world to improve customer acquisition, retention and loyalty.

 

At the heart of 95Teleweb's contact center offerings are eOn's customer interaction management solutions that enable businesses to deliver enhanced levels of customer satisfaction through personalized customer service. eOn is a leading provider of IP telephony and contact center solutions, including advanced contact management solutions and converged network applications. eOn's customer interaction management solutions offer advanced inbound and outbound call routing and management capabilities, enabling BPO providers to quickly and easily deliver high quality, branded customer contact services to their clients.

 

"By working with eOn, we are able to offer our clients services that deliver core business value and help them develop a true competitive advantage," said Liu Hua, President of 95Teleweb. "Our combined services, applications and technology give companies quick, flexible and cost-effective access to the capabilities they need to operate more efficiently and deliver top-quality customer service."

 

"Outsourced solutions such as those offered by 95Teleweb are a flexible and cost-effective approach for government, insurance and telecommunications organizations to incorporate eOn's contact center and Microsoft CRM applications into their business processes," said James Wang, General Manager of eOn China. "eOn and 95Teleweb are providing these enterprises the ability to scale easily, upgrade capabilities on demand, pay as they go, minimize implementation and operational risks, and potentially lower total cost of ownership by avoiding internal support costs and complexities." added Wang.

 

About eOn Communications

eOn Communications Corporation is a global provider of innovative communications solutions. Backed by over 20 years of telecommunications engineering expertise, our solutions enable our customers to easily leverage advanced technologies in order to communicate more effectively. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com, or call 800-955-5321.

 

 


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