Unified Communications | eConn IP Messenger
PRESENCE
As a presence management server, eConn IP Messenger integrates with Active directory and other LDAP interfaces to deliver LIVE communications between voice and data networks. It enables organizations to know real-time status and availability of their workforce and provides the user with tools to control how their calls are routed and answered.
- Directory Tool - Offers immediate notification of staff availability and easy access for remote users with office staff.
- LanTalk - Instant messaging provides real-time ability to communicate with users logged into the Internet and wireless network via SMS; both internal and external users can send messages via IP to any user in or out of the office
- Call Screening - Users can identify a caller and consequently prepare for incoming calls – leading to better customer service in the way they answer and respond to live calls.
- Call Recording - Users can select to record all inbound phone calls or record parts of a conversation at any time and then the system will store the message in the user’s mailbox.
- Speech Enabled Routing - Leveraging speech recognition technology from Nuance, callers and employees simply say a name or department and depending on the user’s availability, presence, and location, IP Messenger will connect the caller to the user in real-time, dramatically lowering daily messaging and vastly improving customer service.
